Institute for Global Listening and Communication

Frequently Asked Questions

What are IGLC courses about?

Participants learn how to use listening as a skill that enables them to strengthen and/or build relationships with each conversation. Also, through various exercises, participants learn how to recognize their individual communication habits, catch themselves engaged in unproductive behavior and shift in the course of the interaction so that it has an ultimately productive outcome.

How did all this start?

IGLC's founder, Dr.Carol McCall, drew on her social psychology, teaching, entrepreneurial, personal development work and life experiences to create what has become the core content for our courses. The nine principles of Empowered Listening and our methodology for delivering them have been a work in progress for most of her 40+year career.

What can participants hope to gain by attending your courses?

Course participants learn how to stop interpreting what they're hearing and begin to listen to what's actually being said. The result of this subtle-sounding shift in focus is profound improvement in the areas of clear communication, family and work-related conflict resolution and the ability to manage lead, perform and produce.

Why focus on listening?

Listening, not speaking,  is the nucleus of communication. After working with people ranging from corporate CEOs to the criminally insane, Dr. McCall came to realize that being heard and understood was as primal a need as food and self-preservation for most human beings. The principles of Empowered Listening were created to address this need.
Who typically attends your courses?

Our business has grown over the past 20+ years by word-of-mouth, so our course alumni run the gamut demographically. Alumni tell friends, family, colleagues, anyone they care about. Small business owners, entrepreneurs, homemakers, corporate executives, teachers, students, psychologists, aerospace engineers, people from all walks of life have attended our courses. Our youngest participant has been 13 years of age, and our oldest, 89.

What happens in a typical course?

The content and focus vary depending on the course, and there are format similarities. During the Presentations and Discussions, the seminar leader speaks about various subjects relevant to listening, adult life and childhood communication experiences. Participants Journal at various times, to access memories and explore people and events that have influenced communication/listening habits. Small Group Sessions led by Coaches-in-Training and Certified/Licensed Trainers convene 5-15 participants for exercises designed to practice the listening tools. There is also group interaction, where participants share, discuss, listen and learn from each other.